Prasanna are looking offer computer amc and storage solutions in Bangalore
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Rootsan is a leading global computing service provider and specializing in the delivery of intelligent and comprehensive enterprise Solutions to solve problems faced by enterprise in the area of Storage Area Network, Network Attached Storage, Virtualization, Local Area Network, Wide Area Network, Data Backup and Disaster Recovery. Rootsan analyses requirements, architects Solutions, implements secure automated systems, provides Vendor certified sales and technical courses, management and maintenance services.
Services offered for ASC and AMC:-
During the contract period, preventive maintenance, virus prevention maintenance and back up maintenance shall be carried out once in three months.
Unlimited break-down calls.
Since the engineers are well qualified, the time taken to diagnose the problem and solve it will be minimal.
The response time for attending breakdown calls will be 4 hrs on an average.
Standbys shall be provided till the defective item gets repaired.
All the components used in the computer shall be of the best quality ensuring maximum uptime.
In case you want to upgrade or add a new peripheral to existing computer, ROOTSAN shall not charge for the service.
In case you want to shift the computer from your present location to other location, ROOTSAN shall help you reinstall the system in your new location without any extra charges.
We shall maintain a file of all breakdown calls and Preventive maintenance call report, which can be checked periodically by your authorities. Any suggestions to improve our service shall be gracefully accepted and implemented.
We provide opensource operting systems(free).
Facilities offered in Annual Service and Maintenance Contract
Help Desk Management
Logging of end user calls tracking till resolution. Telephone support to end user calls. Onsite support to end –user whenever required and resolve the problem to user satisfaction.
Asset Management
Preparing, monitoring and updating of Desktop asset Data base of IT Assets Tracking of desktop asset movements. Maintaining Warranty and AMC Database.
Desktop Management
Coordinating of Hardware & software installations. Configuring of Desktop for used desired usage. Installation and restoration of standard desktop settings.
Server Management
Managing Server Resources (Disk space, Volumes, group, user access)
Managing print queues. Purging of temporary files, log and cores.
Data backup and restoration on request. Creating/modifying/deleting groups and user Accounts Controlling user rights. Maintaining data access security. Customizing login scripts.
Networking Management Support
Provide basics networking trouble shooting connectivity support. Co-ordinate with networking support team to ensure that the network access to all clients
Corporate office and branches.
Components to ensure reliable connectivity of network.
Antivirus Management
Monitoring deployment of Antivirus on all desktops. Updating latest antivirus DATs on Desktops.
Disinfecting desktops effected if any.Co-ordinating with antivirus service provide for information
And support for virus attacks.
Internet Proxy servers
Startup/Shutdown/Monitor Proxy Server. Enable/ Restrict Internet access as per the policy.
Monitor Internet Access logs.
E-Mail Management for Mail Servers
Administering Mail Servers/Services. Creation/deletion/Movement of mail boxes. Monitoring
Mail quese.Backup and restoration on request of mail server/mailboxes. Preventing/monitoring
/ disinfecting virus.
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