POSITION: Associate
Inbound Voice
Outbound Voice
Semi-Voice
Technical Voice
Technical Non-Voice
Location: Bangalore and Mumbai
Position Overview:
If you have a flair for customer service and technology
then we've got the job for you.
Company Profile:
Zauca Consultancy Services started in the year 2008, serving ITES clients. It is an Efficient, Reliable Human Resources Consulting firm, involved in providing innovative human resource management services to ITES.
Client:
Aditya Birla Minacs (Transworks)
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Job Description:
You will be responsible for providing Customer support/Technical Support and building customer relations through Inbound/Outbound calls. Customer queries & objections will be a major part of job profile.
Desired Candidate Profile:
1.Committed, Ambitious and Friendly graduates/Under graduates.
2.Have exceptional spoken and written communication skills in English.
3.Basic & strong working knowledge of computers and a keen interest in the Internet.
4.Have typing skills of 20 words per minute (gross speed) with 80% accuracy (Non - Voice).
5.Be quick to learn, and have a passion for exceeding customer expectations.
Essential Qualifications:
Education/Knowledge:
1. UG - Any Graduate - Any Specialization.
2. Graduation Not Required.
3. B.A - Any Specialization; B.B.A - Management; B.Com - Commerce; B.Sc - Any Specialization; B.Tech/B.E. - Any Specialization; BCA - Computers; BHM - Hotel Management.
4. Diploma - Any Specialization.
5. PG - Post Graduation (Not Required) - OR -
6. Minimum 12 years of formal education with three years of education with English as the medium of communication.
Experience:
Call center, customer service, and/or technical support experience preferred.
For candidates without experience, the requirements listed under 'Education/Knowledge' to be considered.
contact Details:
Company Name: ZAUCA CONSULTING SERVICES
Website:
https://www.zauca.blogspot.com
Executive Name: Kumar
Telephone: +919880432204
Email Address:
zaucaconsultancy@gmail.com
Note: For immediate response, feel free to call: (Kumar: +919880432204) and do forward the updated resume to
email id:
zaucaconsultancy@gmail.com
Regards,
Kumar
Zauca Consultancy Services