quality analyst for BPO on urgent basis
• NEEd to do quality checks of call center (Inbound/Outbound), Back Office operations, UW, HV, CPU
• Should be familiar with the audit sheet (Critical/non critical error)
• Required to compile audit results of the team in excel.
• Required to do some field visits as well. (Once or twice a week)
• Should be able to handle a team /mentor a team.
• Should have atleast 3 years of experience in transactional quality
• Should have good aptitude, experience and knowledge of transactional quality.

Key competencies required:
• Should be a graduate.
• Should be flexible enough to work in multiple shifts.
• Should have good computer usage knowledge.
• Strong analytical skills.
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