traineer need at bpo on urgent basis
? Participating in calibration session with all functions to drive consistency in feedback
? Conduct TNI and TNA analysis across LOB to identify training needs
? Developing and updating process level training content
? Update dissemination
? Conducts weekly and monthly refresher

Desired Profile: -
? Candidate should have excellent communication, facilitation and presentation skills
? Candidates with exposure to collection processes will be preferred
? Should be process and result oriented
? Exceptional documentation skills on generating process and procedure docs
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